Turn support data into decisions that matter
Real-time dashboards for every metric your team and leadership care about — from first-response seconds to quarterly CSAT trends, all in one place.
4.92
+0.66 min
−58%2,847
+23%64%
+11%CSAT breakdown
90%
positive
Response time trend
6m avg
−12%Resolution rate
94.2%
+3.1%Ticket volume
↑ 847
+18%Every number your support org lives by
Not vanity metrics — the operational signals that predict customer retention and team health, tracked automatically.
CSAT Score
Post-resolution satisfaction surveys sent automatically, scored, and trended by agent, team, channel, and topic.
Net Promoter Score
Quarterly NPS campaigns with segment breakdowns — understand which cohorts are promoters and which need attention.
Customer Effort Score
Measure how easy it was to get help — low-effort experiences drive loyalty more reliably than delight alone.
First Response Time
Tracked per channel, per agent, and per shift — with percentile breakdowns so you spot outliers instantly.
Resolution Rate
Percentage of tickets fully resolved on first contact, segmented by channel, topic, and agent for targeted coaching.
Ticket Volume
Daily, weekly, and monthly trend lines with AI-predicted forecast so you staff ahead of demand spikes.
Know exactly why customers
love or leave
Automated CSAT surveys fire 30 minutes after every resolved ticket. Responses are categorised by topic, agent, and channel — so you know whether to fix the product, the process, or the conversation.
Triggered automatically
Sent at the right moment — after resolution, not during — for honest, high-response-rate feedback.
AI topic tagging
Every low-CSAT response is automatically tagged by topic (billing, shipping, technical) so patterns emerge without manual review.
Trend alerts
Get Slack or email notifications the moment CSAT for any team, agent, or topic drops below your defined threshold.
Live survey preview
How satisfied were you with your support experience?
Score breakdown · last 30d
2,847 responsesTop low-CSAT topics
Top performer
Sophie R.
4.97 CSATMost improved
Riya L.
+12% MoMNeeds coaching
Tom C.
ReviewCoach with data,
not guesswork
Every agent gets an automatically updated scorecard — CSAT, first-response time, resolution rate, and handle time — updated in real time. Managers spot coaching moments instantly, without reading every ticket.
Live visibility into
every active conversation
The team pulse view shows every agent, their current ticket, queue depth, and status — in real time. Spot who is overloaded, who is idle, and intervene before SLAs slip.
Live queue depth
See pending, active, and resolved tickets update as they move — no refresh needed.
Per-agent status
Available, in conversation, away — with time-in-status so managers know who needs a nudge.
Breach warnings
SLA countdown timers surface in the pulse view so managers can reassign before the clock hits zero.
Date range
Last 90 days
Channels
All channels
Teams
Tier 1 + Tier 2
Metric
CSAT + FRT
CSAT trend · Q3 2025
Scheduled export
Every Monday 8am → leadership@company.com
Reports your leadership
actually reads
Build reports by combining any metric, any filter, and any date range — then schedule them to land in your leadership team's inbox every Monday morning, automatically.
Drag-and-drop report builder
Mix and match metrics, add filters, group by agent or channel — no SQL, no data team required.
PDF & CSV exports
Polished PDF reports ready for QBRs and board decks. Raw CSVs for your data team.
Scheduled delivery
Set it and forget it — reports land in any email inbox on the cadence you choose.
Walk into every QBR
with the full story
TheHelpFlow's executive summary automatically assembles your quarter's performance — CSAT trend, volume growth, agent highlights, and AI impact — into a boardroom-ready slide deck. One click, every time.
Quarterly trend narrative
Auto-written summaries of what changed and why
Team performance digest
Highlights and coaching moments for the quarter
AI impact report
Volume deflected, hours saved, CSAT lift from AI
Forecast & staffing model
Volume predictions for the next 90 days
4.92
Average CSAT score
Up from 4.1 industry baseline
38%
Reduction in handle time
With AI-assisted replies
90%
Survey response rate
vs 22% industry average
< 6 min
First response time
Down from 3.2 hour industry avg
"For the first time, our VP of CX walked into a board meeting with a dashboard instead of a spreadsheet. TheHelpFlow's analytics finally made support legible to the rest of the business."
Ready to measure what your customers actually feel?
Connect your support channels, and your first CSAT dashboard is live in under an hour. No setup fees, no data team required.
No setup fees · First dashboard live in 60 minutes