Chat that converts,
support that retains
Instant delivery, proactive triggers, AI-drafted replies, and an agent workspace that feels calm even at peak volume. Deploy a chat widget that genuinely delights customers in minutes.
Hi there! Comparing pricing plans? I'm here if you have questions 😊
Sarah K.
Powered by TheHelpFlow
Every real-time detail
your agents need
Customers expect instant. TheHelpFlow live chat is engineered for sub-100ms delivery, transparent presence, and the small signals that make a conversation feel alive.
Typing indicators
See what customers are typing before they hit send — agents can start composing their reply before the message arrives.
Read receipts
Agents know exactly when customers have read their last message — no chasing, no ambiguity.
Instant delivery
Sub-100ms message delivery over WebSocket — feels instantaneous even on mobile data.
Presence detection
Know if a customer is actively on the page, idle, or has navigated away — route accordingly.
Typing preview
how do i cancel my sub
Agent sees draft in real-time
Read receipts
Visitor presence
Ben M.
Active on /pricing
Jordan T.
Idle for 4 minutes
Ravi L.
Navigated away
Start conversations
before they leave
Trigger the right message to the right visitor at the right moment. Visitor on the pricing page for 30 seconds? Show them a plan comparison. Cart abandoned? Offer the discount. Exit-intent? One last chance.
Time-based triggers
Fire after X seconds on a specific page — the sweet spot for intent.
Page-specific rules
Different message for pricing vs. checkout vs. docs pages.
Exit-intent detection
Detect cursor velocity heading for the close button and intercept.
Segment-aware
Target new visitors, returning customers, or enterprise accounts differently.
"Comparing plans? I can help you pick the right one."
"Need help completing your order? I'm here!"
"Wait — can I help with anything before you go?"
"Welcome! What brings you to us today?"
"Having trouble with the API? I'm a dev too."
Collaborate behind
the curtain
Live chat shouldn't be a solo sport. Supervisors can whisper coaching notes agents see but customers don't, transfers arrive with full context, and senior agents can join silently before stepping in.
Supervisor whisper
Leave a private coaching note during a live chat — visible to the agent, invisible to the customer.
Warm transfers
Handoff a chat with a full briefing note — no customer ever has to repeat themselves.
Silent joining
Senior agents join a conversation as observers before deciding to intervene.
Side conversations
Pull in a specialist as a sub-thread without breaking the customer-facing flow.
Supervisor whisper · Sam (QA Lead)
This is a known issue for accounts > 50k records. Offer to run the export on our end and deliver via Secure Link. Approved up to 24h turnaround.
Your brand,
your widget
No "Powered by Intercom" badges unless you want them. Customise the widget accent colour, greeting message, agent profile, position, and shape — all from a live preview editor, no code required.
Custom colours
16M colour options + gradients
Custom greeting
Per-page, per-segment messages
Size & position
Bottom right, left, or inline
Custom CSS
Full stylesheet override for pros
Accent colour
Greeting message
Widget position
Button shape
In-app chat for
iOS & Android
Embed the TheHelpFlow chat SDK in your mobile app in under 30 minutes. Customers get the same real-time experience — typing indicators, read receipts, AI replies — without leaving your app.
iOS (Swift)
Native UIKit and SwiftUI support with SPM installation.
Android (Kotlin)
Jetpack Compose and View-based — minSdk 21.
React Native
One SDK for both platforms via npm.
Flutter
Dart package with full widget theming support.
Sarah K.
See exactly what
customers see
Co-browsing and page-context awareness let agents see the customer's current URL, scroll depth, and button clicks — helping them guide without asking 'where are you on the page?'
Co-browsing
Join a customer's session in read-only or guided mode. Point, highlight, and walk them through a workflow without installing anything.
Page context
Agents always see the customer's current URL, time on page, and recent navigation — conversation-starting context delivered automatically.
Click heatmaps
In-session click data shows agents where customers are struggling before they even ask for help.
< 100
Message delivery
WebSocket, always on
4.9/5
Live chat CSAT
Across all TheHelpFlow customers
22s
Avg first response
Down from 4.5 min industry avg
63%
Tickets resolved in chat
No email follow-up needed
"Our sales team added the proactive chat trigger on the pricing page and conversion rate went up 19% in the first month. The widget looks so clean that customers think we built it ourselves — that was the goal."
Live chat
questions
Have more? Talk to a real person in our own live chat widget — bottom right of every page.
Open a chatCopy one line of JavaScript into your site's <head> tag and you're live in under 5 minutes. We also have WordPress, Shopify, and Webflow plugins that install with a single click.
Yes. On Growth and Business plans, the widget is completely white-labelled. Custom domain for the widget JavaScript is also available on Business.
You can configure an away greeting, collect the customer's email for async follow-up, or route to an AI-only mode that still resolves common questions overnight.
Yes — you can set categories where the AI responds autonomously in real-time, and falls back to a human for anything outside its confidence threshold. Full control over which categories the AI handles solo.
The widget is fully responsive and optimised for touch screens. It renders natively on iOS Safari and Chrome for Android with no performance degradation on 4G.