Support that pays
for itself
Simple per-agent pricing with no seat minimums on monthly plans. Pick the plan that fits your team — upgrade or downgrade anytime.
All prices in USD · Billed monthly or annually · Cancel anytime
Billed annually — $36 monthly
Billed monthly · save 20% annually
For growing teams that need AI-drafted replies, automation, and reporting to scale without adding headcount.
- Shared inbox — email & live chat
- Unlimited agents
- 5,000 conversations / month
- AI-drafted replies
- 500 AI auto-resolutions / mo
- Advanced automation (50 rules)
- CSAT & reporting
- WhatsApp & Instagram
- Email & chat support
Billed annually — $74 monthly
Billed monthly · save 20% annually
For established support orgs that need deep AI, retention analytics, and enterprise-ready controls.
- Everything in Growth
- Unlimited conversations
- 2,000 AI auto-resolutions / mo
- Retention & health analytics
- Full SLA management
- Custom roles & permissions
- SSO / SAML
- Business hours & holidays
- Workload balancing
- Priority email & chat support
Volume pricing · multi-year available
For large organizations that need security certifications, dedicated infrastructure, and a named success team.
- Everything in Scale
- Unlimited AI resolutions
- Dedicated CSM
- SOC 2 · HIPAA · ISO 27001
- SCIM provisioning
- Data residency (EU / US / APAC)
- Customer-managed keys (BYOK)
- Audit logs & SIEM export
- Private cloud / single-tenant
- Custom SLA & MSA
Every plan includes
Mobile apps
iOS and Android apps for your entire team — included on every plan.
Knowledge base
SEO-optimized help center with AI article suggestions and search analytics.
2FA & security
Two-factor authentication, IP allowlisting, and session management on all plans.
90+ integrations
Shopify, Slack, Stripe, Jira, HubSpot, Salesforce, and 85+ more.
Core analytics
Ticket volume, response time, and CSAT dashboards on every plan.
Setup support
Guided onboarding, video library, and community forum for all customers.
See exactly what's
in each plan
Every feature, every tier — no asterisks, no footnotes.
Growth
from $29/agent
Scale
from $59/agent
Enterprise
Custom pricing
Extend your plan
on demand
Add capacity as you grow. Add-ons activate instantly and appear on your next invoice — no contract amendments needed.
Extra AI Resolutions
Runs out of your monthly quota? Buy resolution bundles in blocks of 1,000. Roll over for 30 days.
- 1,000 bundle: $90
- 5,000 bundle: $400 (–11%)
- 25,000 bundle: $1,750 (–22%)
- Auto-refill available
Additional Brands
Add extra help centers, inboxes, and AI personas for separate product lines or acquired brands.
- Isolated inbox per brand
- Separate knowledge base
- Custom AI tone per brand
- Unified reporting available
Premium Support
Upgrade your support tier to a named Technical Account Manager, 1-hour P1 response, and emergency escalation.
- 1-hr P1 SLA guarantee
- Named Technical AM
- Onboarding for new agents
- Access to beta features
Most teams recover the cost
in 6 weeks
At 51% AI resolution rate and 38% lower handle time, a 10-agent team on the Scale plan saves an average of $4,200/month in labor — compared to a $590/month plan cost. That's 7× ROI in the first quarter.
Get your custom ROI estimate51%
Tickets resolved by AI
38%
Lower handle time
7×
Average ROI
6 weeks
Payback period
4,200+ customer-first teams trust TheHelpFlow
Pricing
questions,
answered
Still unsure? Our team replies in under 4 hours — we promise no sales pressure.
Talk to usYou pay for each seat that can log in and handle conversations. Read-only admin seats (e.g. for reporting) and collaborators who only leave internal notes are not billed on any plan. Billing is calculated daily — add or remove agents mid-month and we pro-rate automatically.
Absolutely — book a live demo and our team will walk you through the platform with your use case in mind. We can also set up a guided proof-of-concept so your team evaluates every feature properly before you decide on a plan.
We'll notify you at 80% of your monthly quota. If you exceed it, AI auto-resolution pauses — agents can still reply manually and the AI still drafts replies. You can top up with Extra AI Resolutions add-ons instantly from your billing page, or upgrade your plan.
Upgrades take effect immediately and we pro-rate the difference. Downgrades take effect at the next billing cycle — you keep full access until then. There are no penalties for changing plans.
Yes — annual billing saves you 20% versus monthly. For Enterprise multi-year agreements, we offer deeper discounts and custom payment schedules. Contact our sales team to discuss.
Monthly plans can be cancelled at any time — you won't be charged for the next cycle. Annual plans are non-refundable after 30 days, but we'll work with you to find a solution. Within the first 30 days of an annual plan, we offer a full refund, no questions asked.
Yes — we offer 40% off for registered non-profits and 6 months at 50% off on Growth for qualifying early-stage startups (under $1M ARR, under 2 years old). Reach out to support@thehelpflow.com with your details.
Get started.
Scale when you're ready.
Join 4,200+ support teams who reduced handle time by 38% and hit 4.9 CSAT — often within their first month. Setup takes an afternoon.
No setup fees · Cancel anytime