A help center customers actually find useful
Publish a polished self-serve portal in hours. AI-powered search surfaces the right answer instantly — so customers help themselves, and your team handles fewer repetitive tickets.
How can we help you today?
Search 340 articles or browse by category
Account & billing
42 articles
Getting started
28 articles
Integrations
31 articles
Security & privacy
19 articles
Popular articles
Answer questions before they become tickets
Every customer who finds their answer in the knowledge base is a ticket your team never has to handle. At scale, that's hundreds of hours returned every month.
Instant self-service
Customers get answers in seconds from your knowledge base — without waiting in a queue, without opening a ticket, and without interrupting your team.
Deflect before they escalate
AI search predicts what a visitor is looking for and surfaces the most relevant article. Most visitors find their answer without reading past the first paragraph.
Scales with your growth
As your customer base grows, your knowledge base handles the additional volume — not your headcount. Support costs stay flat while revenue climbs.
64%
of inbound tickets deflected by the knowledge base
Measured across 4,200+ TheHelpFlow customers
Write, publish, and update
articles in minutes
A clean, distraction-free editor with rich formatting, inline images, callout blocks, step-by-step sequences, and embedded videos. Your entire team can contribute — no CMS training required.
AI article drafting
Describe a topic and the AI writes a full draft from your past tickets and existing articles — then you refine it.
Version control
Every edit is versioned. Compare changes, restore any previous version, and see who changed what.
Live preview
See exactly how the article looks to customers as you write — desktop and mobile views side by side.
How to reset your password
If you've forgotten your password, you can reset it from the login screen.
Note
Password reset emails expire after 30 minutes. Request a new one if yours has expired.
Category
Account
Status
Draft
Language
EN + 3
To export your data, go to Settings → Data & Privacy → Export. You can choose to export conversations, contacts, or analytics as a CSV or JSON file. Exports are emailed to your account address within 10 minutes.
Related articles
Exporting your conversation history
Data & Privacy
Understanding your data export formats
Data & Privacy
GDPR data portability requests
Compliance
Search that understands
intent, not just keywords
TheHelpFlow's semantic search understands what customers mean — not just what they typed. And when no single article has the full answer, the AI synthesises a direct response from multiple sources and cites them.
One platform, many faces
Support multiple brands and serve customers in their language — all from a single TheHelpFlow account.
Custom branding
Each brand gets its own domain, logo, colour scheme, and custom CSS — looks nothing like a generic help center.
50+ languages
Publish articles in up to 50 languages. AI auto-translates drafts and flags stale translations when source articles are updated.
Multiple portals
Manage separate help centers for each product, region, or brand from one admin — with separate analytics for each.
Auto-locale routing
Visitors are automatically shown the help center in their browser language — no manual switching required.
Help that appears
exactly when needed
Embed the TheHelpFlow widget anywhere in your app. It detects which page the customer is on and proactively surfaces the most relevant articles — before they even type a question.
Page-aware context
Shows articles relevant to the current page, feature, or step in a flow automatically.
Escalate to live chat
If the article doesn't help, one click opens a live chat with full article context attached.
Two-line install
A single script tag is all it takes. No SDK, no build step, no engineering sprint.
You're on Billing settings
Understanding your invoice
Learn how billing cycles and proration work…
Helpfulness votes · top article
94%
11,653 helpful
6%
741 not helpful
3 articles may need updating
Not updated in 90+ days · high traffic
Know which articles work
and which ones don't
Every article is measured by views, helpfulness votes, search-to-click rate, and ticket deflection. You always know what to improve, what to retire, and what to write next.
Failed search tracking
See every search that returned no result — each one is a gap in your knowledge base and an article to write.
Stale content alerts
Articles that haven't been updated in 90 days but still get high traffic are automatically flagged for review.
Ticket connection
See which open tickets cite a specific article — helping you prioritise the rewrite that will deflect the most volume.
Rank in Google.
Deflect before they even land
Every article is a public web page with structured markup, canonical URLs, and automatic XML sitemaps. Customers find answers in Google before they ever open a ticket — compounding your deflection rate over time.
Google-indexed articles
Every article crawlable and indexable out of the box
Auto-generated sitemaps
Always up-to-date as you publish and archive articles
Search impression data
See organic impressions and clicks right inside TheHelpFlow
Rich snippet support
FAQ and HowTo schema for enhanced SERP results
"Within 60 days of launching our TheHelpFlow knowledge base, ticket volume dropped 64%. Our team now spends their time on complex problems, not password resets."
Most teams publish their first 20 articles in under an afternoon. The AI drafting tool can generate a full article from a topic description in under 60 seconds — so building an initial library of 100 articles is a day's work, not a month's.
Yes. TheHelpFlow imports from Zendesk Guide, Intercom Articles, HelpScout Docs, Notion, and any HTML or Markdown source. Migrations complete in minutes, with formatting preserved.
Both. You can publish a fully public customer-facing help center, a password-protected internal wiki for your team, or both — managed from the same admin.
Keyword search looks for exact phrase matches. TheHelpFlow's AI understands synonyms, intent, and context — so "how do I cancel" matches articles about cancellation, subscription management, and refund policies, not just articles with the word "cancel".
Yes — via the embeddable help widget (a one-line script) or via the TheHelpFlow REST API if you want to build a fully custom experience. Both surface the same articles and AI answers.