Customer support at
enterprise scale
Deploy across 500+ agents, 180+ countries, and every channel your customers use — with the uptime, compliance, and white-glove support enterprise demands.
SOC 2 Type II
GDPR · HIPAA · ISO 27001
99.99%
Contractually guaranteed
Health Score
94/100
+6Retention Rate
97.3%
+1.2%Tickets / mo
12.4M
+8%Agents
512
18 deptsSLA Status
Sofia Reyes
Enterprise Tier
James Okafor
Support EMEA
Yuki Tanaka
Support APAC
99.99%
Uptime SLA
Contractually guaranteed
12M+
Conversations / mo
Processed at peak scale
180+
Countries served
Global infrastructure
500+
Seat deployments
Single-tenant available
Built for the strictest
enterprise requirements
Your data and your customers' data are protected by the same standards trusted by healthcare, financial services, and Fortune 500 enterprises.
SOC 2 Type II
Annually audited by an accredited third party. Full report available under NDA.
GDPR Compliant
EU Standard Contractual Clauses, data subject rights tooling, and a dedicated DPA.
HIPAA Ready
Business Associate Agreement available for healthcare and clinical support teams.
ISO 27001
Information security management certified across all production environments.
SSO / SAML
Okta, Azure AD, OneLogin, and any SAML 2.0 provider — MFA enforced by default.
SCIM Provisioning
Automatic user lifecycle management. Deprovision instantly when staff leave.
Audit Logs
365-day immutable activity logs with export to your SIEM of choice.
Data Residency
Choose EU, US, or APAC data centers. Data never leaves your chosen region.
Encryption
AES-256 at rest, TLS 1.3 in transit. Customer-managed keys (BYOK) available.
PII Masking
Automatic redaction of card numbers, PII, and sensitive data in transcripts.
Private Cloud
Dedicated single-tenant deployment in your own VPC on request.
DPA & MSA
Standard enterprise contract package ready within 48 hours.
Guaranteed response times,
fully automated
Define multi-tier SLA policies by priority, channel, account tier, or custom attribute. TheHelpFlow monitors every ticket in real-time, escalates before breaches happen, and sends executive reports automatically.
Configurable SLA tiers
P1 through P5 — define first-reply, resolution, and re-open windows per tier with business-hours awareness.
Pre-breach escalations
Automated alerts to supervisors at 50%, 75%, and 95% of SLA time. Never miss a commitment.
SLA reporting
Compliance rates by team, agent, channel, and account — exportable as PDF or CSV for QBRs.
Business hours & holidays
Global holiday schedules, timezone-aware clocks, and follow-the-sun handoff support built in.
A dedicated partner, not
a support ticket
Every enterprise account ships with a named Customer Success Manager who owns your outcome — not a ticket queue. From kickoff to go-live in under three weeks, with zero surprises.
Named CSM
Direct Slack & phone access from day one.
3-week go-live
Structured implementation with clear milestones.
Agent training
Live onboarding sessions for your entire team.
Zero-downtime migration
We import your data — you keep serving customers.
Priority support
Dedicated queue with 15-minute P1 response.
Quarterly business review
CSM-led QBR with ROI analysis and roadmap preview.
Emma Lawson
Senior Customer Success Manager
Health Score
94/100
On trackChurn Risk
2.7%
On trackNPS
+72
On trackAt-Risk Accounts
Folio Inc.
Low engagement
Beacon Group
Support overload
Quartz Tech
Slow onboarding
Know which accounts
need attention today
TheHelpFlow's enterprise retention dashboard combines support quality, response speed, and engagement data into a live health score for every account — so your CSMs are proactive, not reactive.
Account health scores
Composite scores from CSAT, SLA compliance, ticket volume, and sentiment — updated in real-time.
Churn risk alerts
Automatic flags when an account shows patterns correlated with churn — 30+ days before they notice.
Expansion signals
Identify accounts ready to upgrade based on usage, engagement, and support health trends.
Built for teams where
organization matters
Granular permissions, intelligent workload distribution, and cross-timezone handoffs — the infrastructure serious support orgs need.
Roles & permission matrix
Agent, Team Lead, Manager, Admin, and custom roles — with field-level permissions on every view, report, and integration. SCIM-synced from your IdP so new hires are provisioned in seconds.
| Permission | Agent | Lead | Manager | Admin |
|---|---|---|---|---|
| Reply to tickets | ||||
| Assign & route | — | |||
| View all reports | — | — | ||
| Manage automations | — | — | ||
| User management | — | — | — | |
| Billing & plan | — | — | — |
Workload balancing
Skill-based routing assigns tickets to the right agent automatically. Cap concurrent conversations per agent and protect against burnout.
Follow-the-sun support
Define business hours per team. Conversations auto-hand off across timezones at shift change — full context attached, zero gaps.
Teams & sub-teams
Organize agents into unlimited teams, assign dedicated inboxes, and set team-level SLAs, schedules, and automations independently.
Multi-brand & multi-language
Manage up to 50 brands and help centers from one workspace. AI responds in the customer's language — 45+ languages supported out of the box.
Switch from Zendesk,
Intercom, or Freshdesk
in under 3 weeks
Our implementation team handles the heavy lifting. We migrate tickets, macros, contacts, automations, and your full history — with zero downtime and a hard go-live date, not a vague estimate.
Discovery call
Our implementation team maps your current setup, data volume, and go-live requirements.
Data migration
We run a test migration, validate every record, and schedule the live cutover at your convenience.
Team training
Live sessions for agents, leads, and admins — recorded for future hires.
Go-live
Flip the switch. Your CSM is on standby. We guarantee same-day support if anything needs adjusting.
The brands that set
the standard
"TheHelpFlow gave us true enterprise-grade support infrastructure without the enterprise-grade integration project. We went from 2,400 monthly SLA breaches to under 40 — and our churn dropped 1.4 points in the first six months."
Rachel Ortiz
VP of Customer Experience, Atlas Health
Ready to deploy at scale?
Let's build your plan.
Get a custom quote, a live product walkthrough with your actual data, and a migration timeline — all within 48 hours of your first call.
Average response time: under 4 hours · No pressure, no spam