Route, escalate, and follow up — automatically
Build powerful support workflows on a visual canvas. No code, no workarounds — just drag-and-drop logic that runs 24/7 while your team sleeps.
New ticket created
Any channel · Priority = High or Urgent
Is customer plan = Enterprise?
Send CSAT survey
24h after resolution · email
Your support rules, running around the clock
Every repetitive task your team does manually is a workflow waiting to be built. Set it once and let TheHelpFlow handle it — forever.
Hours returned every week
The average team reclaims 11+ hours per week by automating routing, tagging, and follow-ups — hours that go back into complex customer conversations.
Instant first response
Auto-replies triggered in milliseconds mean customers get acknowledgement in seconds, not the 3-hour industry average — even at 2am on a Sunday.
Zero tickets slip through
SLA breach automations, escalation chains, and missed-reply alerts mean nothing sits unresolved. Every ticket has an owner, a priority, and a deadline.
Build flows visually —
no developer required
Drag triggers onto a freeform canvas, wire conditions together, and drop in actions from the sidebar. Test with live data before publishing. Your ops team can own it entirely.
Freeform drag-and-drop canvas
Position nodes anywhere, zoom in and out, and connect branches with a single drag.
Live test mode
Replay real tickets through your draft workflow before it goes live — see exactly which branch each one takes.
Version history
Every publish is versioned. Roll back to any previous state in one click if something behaves unexpectedly.
Tag added: "billing"
Assign to Billing queue
Send billing FAQ reply
Any event can start a workflow
Triggers fire the moment something happens in your support stack — no polling, no delays.
New ticket created
Any channel, any queue, any priority
Tag applied
When a specific label is added by AI or agent
Sentiment turns negative
NLP score drops below threshold mid-conversation
SLA threshold reached
First reply or resolution clock about to breach
VIP customer detected
Plan, LTV, or CRM segment matches rule
After-hours window
Ticket arrives outside of operating hours
CSAT score submitted
Score falls below 3 stars triggers recovery flow
Ticket reopened
Customer replies after resolution closes the loop
Take any action, on any system
Actions are executed instantly and can chain together — your workflow can touch a dozen systems in a single trigger.
Assign to agent or team
Route by skill, workload, language, or round-robin
Send a reply or email
AI-crafted or template-based, in any language
Notify via Slack or email
Ping channels or individuals with full ticket context
Add or remove tags
Keep your inbox organised with automatic labelling
Set or change priority
Escalate or de-escalate based on live conditions
Start an SLA timer
Count first-reply and resolution clocks from any point
Fire a webhook
Push event data to any external system in real time
Schedule follow-up
Queue a check-in message for hours or days later
Start from a battle-tested template,
go live in minutes
Every recipe is a production-ready workflow. Clone it, customise the settings for your team, and publish — no blank canvas required.
VIP Escalation
Instantly route Enterprise and high-LTV customers to senior agents with Slack notifications and an urgent priority flag.
After-Hours Routing
Acknowledge tickets with an AI reply, set an SLA timer, and queue them for the first agent online at the start of the next shift.
CSAT Follow-Up
Send a satisfaction survey 24 hours after resolution, then auto-flag low scores for a manager review and recovery outreach.
Spam Filter
Score incoming tickets against keyword and pattern rules, auto-close spam with a polite reply, and log it for reporting — zero agent time.
Language Routing
Detect the customer language on arrival and route to the matching regional team or trigger an AI-translated response instantly.
SLA Breach Alert
Fire escalating Slack pings at 50% and 80% of SLA budget, then auto-escalate ownership if the clock hits zero.
Sentiment score?
Send CSAT survey immediately
Escalate + manager alert
Close ticket & log outcome
Branches for every
real-world scenario
Support isn't linear. TheHelpFlow's condition engine handles nested IF/AND/OR logic, numeric comparisons, date windows, and regex matching — so your workflow reflects reality, not an idealised path.
73%
Reduction in manual routing
Across all channels combined
11 hrs
Saved per agent each week
Returned to complex tickets
2.3×
Faster SLA compliance
vs manual triage teams
99.98%
Workflow uptime
Always-on, zero maintenance
"We replaced a 47-step Zapier chain with a single TheHelpFlow workflow. It's faster, cheaper, and our ops team actually understands what's happening."
No. The entire builder is drag-and-drop with a point-and-click condition editor. Support ops teams and team leads build and own their own workflows without engineering involvement.
All plans include unlimited active workflows. There are no per-flow fees or limits on how many triggers fire per month.
Yes. Actions include native integrations with Slack, PagerDuty, Shopify, Stripe, Jira, HubSpot, and 80+ others — plus a general webhook action for anything custom.
TheHelpFlow logs every execution. Failed steps surface in the workflow dashboard with the exact error, the affected ticket link, and a one-click retry option.
Yes. Publish two variants and split traffic by percentage. The platform tracks conversion and resolution-rate side by side so you can pick the winner confidently.