We're here whenever
you need us
Whether you're evaluating TheHelpFlow, need help with your account, or want to explore a partnership — our team responds fast. Usually under 30 minutes.
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Other ways to reach us
Talk to sales
Explore plans, get a custom quote, or see a live demo of TheHelpFlow tailored to your team.
support@thehelpflow.comCustomer support
Already a customer? Our support team is on standby for anything you need, 24/7.
support@thehelpflow.comPartnerships
Interested in integrations, reseller agreements, or co-marketing opportunities?
support@thehelpflow.comPress & media
Press kit, executive interviews, or product announcements — we're happy to connect.
support@thehelpflow.com< 30 min
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During business hours across all channels
24 / 7
Support availability
Enterprise plans include dedicated SLA guarantees
4.9 / 5
Support CSAT score
Rated by customers over the last 90 days
Our offices around the world
A distributed team with deep local presence — wherever your customers are, we're close by.
San Francisco
Headquarters
340 Pine Street, Suite 800
San Francisco, CA 94104
United States
London
EMEA Hub
1 Canada Square, Level 39
London E14 5AB
United Kingdom
Singapore
APAC Hub
1 Raffles Place, #20-61
Singapore 048616
Singapore
Toronto
North America
200 Bay Street, Suite 1200
Toronto, ON M5J 2J4
Canada
Self-serve resources
Find answers before reaching out
Common
questions
Can't find what you need? Use the form above or email us directly.
We reply to all contact form submissions within 30 minutes during business hours (Mon–Fri, 8 am–8 pm PT). Enterprise and sales enquiries are often answered in minutes.
Yes — book a personalized demo and our team will walk you through TheHelpFlow with your use case in mind, then help you choose the plan that fits.
Absolutely. Submit the form and select "Sales" as your topic, or email support@thehelpflow.com directly to schedule a personalised walkthrough.
Log in to your account and click the "?" icon in the app to open a live chat with our support team. You can also email support@thehelpflow.com for non-urgent issues.