Every conversation,
one workspace
Email, live chat, WhatsApp, Instagram, Facebook, SMS, Voice, and X — unified into one threaded inbox where your team has full customer context attached to every message.
Aisha Rahman
Internal note · Sarah K.
Checked Stripe — duplicate charge confirmed. Issuing refund now.
Support customers wherever
they already are
Eight channels, zero tab-switching. Every message lands in the same workspace — with full context, shared history, and AI across all of them.
Your primary support channel — shared inbox with SLAs, threads, and full history.
Live Chat
Proactive triggers, typing indicators, co-browsing, and an agent workspace built for speed.
Business API integration — template messages, rich media, and two-way conversations.
DMs, story mentions, and comment replies — all in one thread per customer.
Messenger and page comments unified with your other channels without extra tools.
SMS
Two-way SMS with international number support — no third-party routing needed.
Voice
Browser-based calls with transcription, sentiment detection, and automatic ticket creation.
X / Twitter
DMs and @mentions routed directly into your inbox with full thread context.
One customer,
one thread
When a customer emails on Monday and messages on Instagram Wednesday, your team sees one continuous story — not two separate tickets. Context never falls through the cracks.
Cross-channel timeline
Every touchpoint — email, chat, WhatsApp — chronologically ordered.
Full customer history
12 months of conversations at your fingertips before you type a word.
Automatic deduplication
Same customer on two channels? Merged. Not doubled.
Aug 3 — Email
Billing question — resolved in 4m
Aug 11 — Live chat
Password reset — AI resolved in 9s
Aug 19 — WhatsApp
Subscription upgrade request
Aug 22 — Instagram
Feature question about export
Collaborate without
creating chaos
Internal notes, @mentions, collision detection, and side conversations — so your whole team works as one, even across time zones.
Internal notes
Private comments visible only to your team. Add context, links, or reminders without the customer seeing a word.
@mentions
Tag a teammate and they get an instant notification with thread context — no forwarding, no copy-paste.
Collision detection
Two agents open the same ticket? They both see an indicator in real-time. No more duplicate replies.
Side conversations
Loop in a vendor, engineer, or partner as a sub-thread without muddying the customer conversation.
Internal note
Customer is on the VIP list — waive the fee and escalate warmly. CC Marcus.
Mention
@Marcus — can you check the Stripe logs on #48291? Looks like a webhook issue.
Collision detected
Sarah K. is also viewing this ticket right now. Co-ordinate before replying.
Know your customer
before you type
Every conversation arrives with a rich customer sidebar — plan, lifetime value, recent orders, previous tickets, CSAT history, and live sentiment. No more asking customers to repeat themselves.
Lifetime value
Revenue, plan tier, and churn risk — visible at a glance.
Order history
Shopify, Stripe, and custom data pulled in via integrations.
CSAT history
How this customer has felt about past interactions.
AI sentiment
Real-time tone reading updated as the conversation unfolds.
Sofia Rodriguez
Business · 18 months · Dubai
$5,382
Lifetime value
23
Total tickets
$149/mo
Current plan
Low
Churn risk
Recent orders
Live sentiment
The right tickets
reach the right people
Build saved views for any combination of channel, tag, SLA status, assignee, or customer tier. Your billing team sees billing tickets. Tier-1 sees the easy wins. Leadership sees the dashboards that matter.
Saved views
Any filter combination saved as a persistent team or personal view.
SLA queues
Tickets breach in < 2h float automatically to the top.
Priority queues
VIP, enterprise, and at-risk customers in their own view.
Team views
Separate queues for billing, technical, and success teams.
Your inbox in
your pocket
The full TheHelpFlow inbox on iOS and Android. Swipe to assign, snooze, or resolve. Push notifications only for tickets that actually need you — no noise, no badge anxiety.
Smart notifications
Only what needs you
Swipe actions
Assign, resolve, snooze
On-call mode
After-hours escalations only
Biometric lock
Face ID / Touch ID secured
My sub renewed twice…
Login issue on iOS
Invoice not loading
Seat upgrade question
8
Channels in one inbox
No external routing needed
2.4x
Faster first response
Vs. multi-tool setups
11m
Avg first reply time
Down from 4.2h industry avg
4,200+
Teams on TheHelpFlow
From startups to enterprise
"We cut first-response time from 6.2 hours to 11 minutes. The omnichannel inbox alone paid for the entire platform. Now our agents know every customer's story before they type a single character."
Unify your support channels
in one afternoon
Connect all your channels, import your team, and start resolving from one workspace — before your coffee gets cold.
Free 14-day trial · No credit card · All channels included